Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 516-292-4342 or make an appointment online!

Chase Collision Offers Auto Repair Services You Can Count On!

Car Care Aware

TESTIMONIALS

"Needed my passenger side rearview mirror replaced after somebody's ignorant kids knocked it off my car. I thought he was overpriced, but he was able to get the mirror the next day and paint it to match my car exactly, so I got it. The guy (Louis) was nice though and once I got there, it only took about 10 minutes to put it on...a month+ later and it's still holding up well and the color is exact...so fresh in fact that I know how crisp the paint looked when the car was first bought!"


-Martine S.

"Love love my car. They did a good job fixing my car. It took a little longer than expected but when I got my car back it was good as new. If you need an auto body person this would be the place. Luis was very helpful and friendly too."


-Kat E.

"Superb! Not your run-of-the-mill body shop."


-Chuqi D.

"This place towed my 2009 Acura after an accident. The guys here spoke to the insurance company for me, got me a rental car, and repaired my car. The repairs look great. They also cleaned the entire car for me. I would definitely take my car here again."


-Alex L.

"At first I was skeptical about leaving my car with the repair shop that towed my car but the manager here was very friendly and helpful. They filed the claim with Geico, and had the rental company pick me up from their shop. After the car was repaired, they cleaned my car and provide lifetime warranty on the repair. I cannot even tell the car was in an accident. I would definitely bring my car here again."


-Jennifer L.

"Awesome guys, bought a car from them that was totaled, and there were no hidden mysteries for me to find when I got it home. Everything they described to me was to the T, and were super nonnegotiable on time frames. Very reputable sellers, and I will absolutely be doing business with them again!"


-Ryan W.